THAT children in the restaurant? Indispensable for many parents, however a problem for some local professionals. It’s not random in recent years, more and more places have decided to close their doors to minors under the age of fourteen: restaurants, but not only, also pizzerias, agriturismo, hotels, resorts, thanks to the support of the adults who want to be at peace.
As is often the case, they were also formed on this issue two opposing fractionsa kind of stadium fans: on the one hand in child-available; on the other families who would like to take their little ones with them to the restaurant as well.
Valerio Beltrami, chairman of Amire, Maitre Italiani Restaurants and Hotels Association, on the other hand, «children have every right to live in restaurants. They are real special customers ».
But you need to know how to behave the right way in space. Let’s see how.
With the kids in the restaurant? Let’s see what the law says
First of all, it is necessary to ask yourself a basic question: it is legal to deny children access to a local public?
Let’s start from the basics, it’s based on what the law says: “Except as provided in Articles 689 and 691 of the Penal Code, merchants They can notwithout a legitimate reason, deny your business services to anyone who asks for them and pays the priceThus, Article 187 of the Tulps states, Consolidated Public Safety Act. In short: no, it is not legal to exclude a category of persons from a public undertaking a priori, and by public establishment we mean guest houses, hotels and of course restaurants. Specifically, Article 689 states that: “The owner of an inn or other public sale of food or drink who administers alcoholic beverages in a public place or place to a child under the age of sixteen or to a person known to suffering from mental illness, or who is manifestly mentally defective due to other weakness, is punishable by imprisonment for up to 1 year. Therefore, no restaurateur or hotel owner can refuse to serve a customer.
Beware of the “legitimate reason”
Great emphasis must be placed on the interpretation of the term “legitimate reason“, Which in this case must be assessed taking into account the rights protected by the Constitution: the prohibition must not be discriminatory. Therefore, it can not be considered legal to deny children access to a restaurant simply because they can annoy other customers with their mere presence. That would actually be a discriminatory reason. A bit like excluding the elderly, or foreigners, whatever. The situation is different when the ban refers to a single area of a hotel, such as a spa, or to a reserved part of a restaurant.
Common sense will save us
We have therefore seen that not only is it impossible to ban a family as a bias from taking their child to a restaurant, but it is totally contrary to the Italian Constitution. Therefore, no one could prevent a child from entering a public place.
THAT childless purists motivate their need to exclude the little ones by talking about soundsran between the tables, too high volume of tablets and smartphones. In other words: lack of education. Never responsiblewithout a doubt, in these specific cases they are only and exclusively the parents.
So what to do? All that remains is to appeal to everyone’s common sense: customers without children, who could also cause annoyance to other diners with too much laughter, screaming, shouting; parents who should know how to manage their children so that they are not in the way of anyone; and by the room staff, who sometimes have to patiently cope with both the one and the other category mentioned above.
Children have the right to go to a restaurant
“I always tell my colleagues that IOur work is done out of courtesy and if there are gods children we must to reserve also to them attention that we reserve to any other customer“. To speak, the president of the Italian Maitre Restaurants and Hotels is Valerio Beltrami, who is in no doubt:”Children have every right to be in the restaurant. Without if and but “.
“When you treat your child well at the table, the family is grateful to you -” continues the President of Amira – “Therefore, the attention of children must come first: I always tell my staff. It is important to know how to manage each customer ».
For Beltrami uA young guest needs to be treated with more consideration to make the experience special of the rest of the family: “Children are special customershow can an elderly e.g. be – he emphasizes – When there are these guests it is always good give them extra attention: they can be served first, or they may need to have a specific table located in a particular area of the restaurant. We local staff must always be ready to satisfy all customers as much as possible. This is what separates a normal servant from a great servant. Is it a nuisance to anyone? For me no, it has never been and never will be: I bring a plate of caviar and a plate of pasta with tomato to the table with the same passion“.
We local staff must always be ready to satisfy all customers as much as possible. This is what separates a normal servant from a great servant. Is it a nuisance to anyone? For me no, it has never been and never will be: I bring to the table with the same passion a plate of caviar and a plate of pasta with tomato sauce.