a new Airbnb to a new world of travel

A new search mode based on Airbnb categories, the innovative Connected Stays feature, and AirCover guest insurance mark the biggest change for Airbnb in the last decade.

Last year, Airbnb announced 150 updates to improve every aspect of the Airbnb service. Today we launch the biggest Airbnb change of the last decade, which includes:

  • Airbnb categories – A new search mode that makes it easy to discover millions of homes you did not know existed.
  • Connected stay – An innovative feature that provides more options for longer stays, with the ability to share the journey between two homes.
  • AirCover for guests – The most comprehensive travel insurance, included free of charge for each stay.

“The way people travel has changed forever. For this reason, we present the biggest change to Airbnb this decade,” said Brian Chesky, CEO and co-founder of Airbnb. “First, people are more flexible about where they are. live and work, so we’ve designed a new way to search through Airbnb categories. Second, people take longer trips, so we created Connected Stays to offer more options and split the trip between two homes. Third, we introduce AirCover to guests who ensure the security of booking with confidence, knowing that Airbnb is by your side. “

Airbnb categories

Millions of people are now more flexible about where they live and work. However, the way you search for travel has remained the same for the last 25 years – enter places and dates in a search bar. Most of us only think of a few dozen to type in the search box, but there are Airbnbs in 100,000 countries and cities around the world.

For this reason, we are introducing a new search mode designed on Airbnb categories that makes it easier to discover millions of unique homes that we did not even know existed. By opening Airbnb, 56 categories are presented that organize homes by design, location, or proximity to a business. Even when searching for a destination, the search results are organized by the categories that are relevant to that destination. As the different categories are displayed, the map automatically zooms in to show where the houses are.

The 56 Airbnb categories include more than 4 million unique homes, thanks to our hosts worldwide. Airbnb categories organize homes based on what makes them unique, and help people discover places they would not otherwise find. This can help mitigateabout tourism redistribution of travel and promotion of destinations other than the most popular destinations.

To create Airbnb categories, we evaluate millions of homes using machine learning to analyze titles, written descriptions, captions, datasets of hosts and guest reviews. Airbnb’s curatorial team reviews listings and manually selects images to display, so if a listing is in the Incredible Pools category, the first image will display a pool. Then, each category undergoes a final check to ensure the uniformity and quality of the images.

Two accommodations in one category

Interactive map

Two accommodations at one destination

Connected stay

In the past three months, nearly half of the nights booked on Airbnb were travel of a week or more. That’s why we’ve created Connected Stays, an innovative feature that lets you split the journey between two homes. With the Connected Stays feature, typically 40% more listings are displayed for longer stays searches.

When you search for a specific destination, Connected Stays automatically appears in the results. They also perform in 14 categories – including camping, national parks, skiing and surfing – to inspire users to stay at two destinations on a longer journey. For example, if you browsing the National Parks category, Connected Stays can suggest homes near Zion National Park and the Grand Canyon.

When Connected Living Rooms is shown on the map, an animated line visually connects the two houses to show the distance between them and the order of the living rooms. Once a Connected Stay has been selected, users are guided through a user-friendly interface to book each stay, one home at a time.

AirCover for guests

This summer, millions of people will travel for the first time since the beginning of the pandemic. For this we have created AirCover, the most comprehensive insurance protection for travel. AirCover is always included and free and represents the biggest improvement in Airbnb’s customer service in the last 10 years.

With AirCover, guests are covered in four respects each time they stay with Airbnb:

  • Reservation guarantee – In the unlikely event that a host has to cancel his reservation within 30 days of check-in, we will find an alternative, similar or better home or issue a refund.
  • Check-in guarantee – If you are unable to check into the home and the host is unable to resolve the issue, we will either find an alternative home, similar or better, to the original length of stay or issue a refund.
  • Compliance guarantee If at any time during the stay the guest notices that the house does not comply with the notice – e.g. the refrigerator does not work and the host can not fix it easily or there are fewer bedrooms than listed – l The guest will have three days to report it, then we will find a similar or better home or issue a refund.
  • Security support H24 – Whenever the guest should feel insecure, he can get in touch with agents specializing in security, day and night.

AirCover was designed directly in the Airbnb app and website, so you can easily contact an agent and quickly resolve issues. We have set up a team of specially trained agents to help with last minute rebooking. We have also significantly expanded our 24/7 security line to cover 16 languages.

Available from today

The updated Airbnb app and website with over 50 unique housing categories, the innovative Connected Stays feature and AirCover for guests will be available worldwide this week and from today in the United States.

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